OGFZA Service Charter (SLA): Updated

OGFZA Service Charter (SLA): Updated.

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Author: Destiny Young
Destiny Young (He/Him) is a distinguished IT professional with over 17 years of industry expertise. His impressive academic portfolio includes an HND and BSc (Hons) in Computer Science, a Master of Technology in Information Technology from the University of South Africa (UNISA), an MBA with distinction and a first-class MSc in Digital Transformation from Nexford University, Washington, DC. He currently an MSc student at the Department of Computer Science and IT, Paul University, Awka, Anambra State, specialising in Cybersecurity and also pursuing doctoral degree in Business Administration (DBA) with a specialisation in Technology Management at ANAN University Business School. A Chartered IT Practitioner, Manager, and Administrator, Destiny's focus lies in Cybersecurity and Digital Transformation. His professional affiliations include membership in the Computer Professional Registration Council of Nigeria (CPN), Nigeria Computer and British Societies, Chartered Institute of Administration of Nigeria (CIA), and Nigerian Institute of Management (Chartered). He is a Fellow of the Institute of Information Management (IIM). Destiny's unique blend of academic excellence and practical experience positions him as a leading voice in the ever-evolving landscape of information technology and cybersecurity.

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